Hand off your abandoned carts. Keep the revenue.
We run iMessage follow-up for carts and checkouts. You read one report a week. Voice calls in early access.
20% of what it brings in, setup and running included.
Checkout left at shipping: running jacket
Hi, I'm the assistant for Tern. Anything I can sort out?
Do you ship to Canada? How long?
The shipping page lists Canada. I have no firm date, so I won't guess.
ok, send it
Jacket's still in your cart.
Return to checkoutSet it up once. Leave it alone.
- 01
Connect Shopify
One link.
- 02
We set it up
Configured with you.
- 03
You approve the information
Nothing else gets used.
- 04
Shoppers get a conversation
Over iMessage.
- 05
One report a week
Then our share.
What it says when shoppers ask.
Cart left: trail socks, 3 pack
Hi, it's the assistant for Tern. Questions on the socks?
any discount code?
The store hasn't set me up for discounts. I can ask the team.
yes please
Sent. The team will reply here or by email.
View cartOrder placed: running jacket
Order's in. The store pairs this jacket with its running cap. Want to see it?
when does it ship?
I don't have a ship date. The store says tracking arrives by email.
ok. show me the cap
Here it is in black.
See the capSome follow-up goes by phone.
Early access, on request. It says it's an AI and stops at once on a bad time. iMessage stays the main channel.
Hi, this is an AI assistant from Tern, about your jacket's delivery date. Is now okay?
Not really, I'm busy.
No problem. I'll message the delivery details instead.
Call ends. The details follow by message.
Pricing
One number. Nothing else.
20% of what it brings in, setup and running included.
We bill 20% of incremental revenue traced to a conversation. A month that earns nothing costs nothing. Terms are agreed in writing.
Weekly report
One page a week.
What gets handed off.
- 01
Abandoned carts
A conversation, not a template.
- 02
Abandoned checkouts
It asks what stopped them.
- 03
Replies nobody has time for
Shoppers get an answer, not a wait.
- 04
Objections
Sizing, shipping, policies, from your information.
- 05
Post-purchase add-ons
A suggestion that fits the order.
Quiet outside. Careful inside.
You approve everything
What it may say is your list. No discounts unless allowed.
Approved information only
If it can't answer, it says so and hands off.
Permission and STOP
Only permitted shoppers. STOP honored. Quiet hours apply.
Attribution
Orders traced to a conversation, against a random holdout.
Reporting
A weekly page with the numbers behind our fee.
Message log
Every message is logged, and you can read it.
Before you hand it over.
How does it know what to say?
From the product and policy information you approve. Nothing else.
What if it doesn't know?
It says so, doesn't guess, and can hand off to your team.
How do you count revenue?
Orders that trace to a conversation in an agreed window, measured against a random holdout.
How does pricing work?
20% of attributable incremental revenue. No retainer. Nothing for a month that earns nothing.
Is it just an SMS sequence?
No. Sequences send fixed messages. Offload holds a two-way conversation.
How much control do I have?
You approve the information, set the limits, read every message.
Permissions, and iMessage or SMS?
Only shoppers the store may contact. STOP is honored. iMessage first, with a fallback. For your own obligations, ask your counsel.
Do you also make phone calls?
Early access, on request. It says it's an AI, calls only permitted shoppers, and stops on a bad time or stop request.